Customer Service Online Course

Customer Service Online Course

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met. With practical exercises and real-world scenarios, you’ll learn how to handle customer complaints, communicate effectively, and build positive customer relationships.

Duration: 75 Min
Price: £42
Training: Online

✅Who is it for?

Customer Service Course for the businesses  who wants to improve knowledge and strategies needed to deliver exceptional customer service, handle customer complaints, and build positive customer relationships and service.

✅Course Modules

• Module 1: About the Course
• Module 2: What is Customer Service
• Module 3: The Goals of Great Customer Service
• Module 4: Discovering and Understanding Customer Needs
• Module 5: Delivering Maximum Levels of Customer Service
• Module 6: Making Customers Feel Great from the Start
• Module 7: Communication Skills
• Module 8: Non-verbal Communication and Body Language
• Module 9: Dealing with Customer Complaints