Who we are
My-Licence.co.uk is very seriously and are committed to protecting and safeguarding your personal data.
The prime purpose of collecting your data is to book you on a course and assist with licence application. The data we collect allows us to notify and update you whenever necessary.
This Privacy Statement explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you.
The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all services offered by My-Licence.co.uk
What we collect
We collect the following personal information you voluntarily provide to us in connection with booking a course:
✅ Full Name
✅ Home or Office Address
✅ Email
✅ Phone Number
Cookies
We also automatically store information about your browsing session via cookies and similar technologies when you use, access or interact with us via our websites.
We may, for example, record the following information:
* Type of device you use to access our websites;
* Operating system and version;
* IP address;
* General geographic location, as indicated by your IP address;
* Browser type;
* Webpages you view on our websites
We protect data obtained from third parties according to the practices described in this Statement, and we also apply any additional restrictions imposed by the source of data. As part of the contractual relationship between you and the Training Centre.
In this respect we use your personal data for the following purposes:
* administration of your application to the Training Centre including to evaluate your suitability for admission and to determine any support requirements/arrangements to enable you to study at the Training Centre;
* admission, registration and administration of your studies including the requirements of the Learner Online Evaluation Survey;
* production of learner photo ID cards and administration of Training Centre security;
* academic assessment;
* administration of complaints and appeals, disciplinary hearings, and fitness to practice hearings;
* consideration and granting of awards, scholarships, prizes and bursaries (including the publication of awards and marks and inclusion in pass lists made available via the Training Centre’s website;
* processing and recovery of accounts and fees, including your tuition fee liability;
* administration of placements with partner institutions or organisations;
* administration of the Training Centre’s regulations, codes of practice and policies;
* organisation of events and services (including where applicable after you leave the Training Centre), and the provision of products that you have requested or ordered from us.
As part of this process, we will expect to share your personal data with:
* our agents and contractors (including providers of our learner accommodation, catering, IT, and other support services) where they need to receive the information in order to perform the services or provide the products, we have agreed to provide to you;
* Stripe, current Customer (Student)fees and payments portal provider (or any other suitable substitute provider may engage from time to time for these purposes);
* third party contractors who assist us in our recruitment process, for example:
* external interviewers and reviewers with whom we share application forms and video interviews;
* partner institutions and other bodies involved in the delivery of a course or programme e.g. affiliated Training Centres or Colleges / University partners;
* sponsors, including the UK research councils, the Student Loans Company and external bodies and individuals who have funded learner prizes, financial loans and awards;
* external examiners and providers of anti-plagiarism software / services;
* debt collection agencies where necessary; and relevant professional bodies where a programme of study leads to a qualifica tion recognised by that body (e.g. the Awarding Bodies).
We do not and will not sell personal information about our customers.
We only disclose your data, as described in this Statement. We may share information with the following types of third parties. Third-Party Vendors: we use a variety of third-party vendors to carry out services like website management and hosting, shipping, credit card processing and email communications to complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement.
How we use the information we collect
We use your personal information:
✅ to answer your queries or complaints;
✅ to deliver our online services, for example any Courses that you have access to
✅to provide Course Materials;
✅ to carry out administration;
✅ to seek your opinion of the Course and Website for general statistics and research;
✅ for obtaining any relevant professional advice;
✅ as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.
Payment for Training and Course online
When you pay for Training or Course online, you will be asked for:
✅ Full Name
✅ Home or Office Address
✅ Details of a Credit or Debit Card;
✅ An E-mail address; and a Telephone number.
These details are collected by: Stripe (payment online provider). They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers.
We will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website.
When you make a payment online, we will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to Stripe.
My-Licence.co.uk is committed to protecting the security of your personal information. When service is completed secure, My-Licence.co.uk also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as SSL, during transition over the Internet.
